Touch AV Vision Techconnect
Smart Board Smart Tech UK

Help & Advice

Browse through our extensive FAQs to answer all your questions!

  • Placing an Order

    • Do you accept Purchase Orders

    • Yes we accept official purchase orders from Public Sector Organisations by email or fax to 0870 836 2113

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  • Credit Account

    • Can we set up a credit account

    • We only provide credit accounts for Schools and Education establishments.

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  • How do i place an order?

    • How do i place an order

    • We accept orders placed in a number of ways:

      • Online

        The simplest and quickest way to place an order is to use our online shopping basket. This way all the correct information will immediately be processed on our system. This also allows you to track your orders and shipping status online.

      • By Fax

        This method of ordering is for Education and Public institutions plus companies for whom we agree to offer credit terms to and who can order against invoice.

        Please note that we cannot offer credit terms to private individuals.

      • By email

        You can also send your order by email: the relevant details such as delivery address and invoice address as well as the method of payment need to be included.

      • By Post

        We will of course accept orders and payment sent by post. please advise us of your full order details and contact number plus email address in the letter.

      • by telephone

        We are more than happy to offer advice but are unable to process card payments over the telephone.

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  • Are my credit card details safe

    • Security

    • www.touchaudiovisual.co.uk is using a 256-bit SSL certificate from Trustwave. This SSL Certificate can provide encryption between your web browser and our web server so that personal information can be transmitted over the Internet securely.

      Located on the left hand column you will see two different coloured Trust wave verification seals. Please select the "Blue" Trust wave seal to verify our SSL certification status.

    • PCI - DSS Compliant

    • Our web site is compliant with PCI DSS. Located on the left hand column you will see two different coloured Trust wave verification seals. Please select the "Green" Trust wave seal to verify our compliance status.

    • Identity

    • To verify the true owner / operator of the Web site located at www.touchaudiovisual.co.uk. and that this is a valid UK business.

      Located on the left hand column you will see two different coloured Trust wave verification seals. Please select the "Blue" Trust wave seal to verify our SSL certification status.

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