By entering this site you agree to abide by the terms and conditions of use thereof. These terms and conditions are governed and constructed acording to English Law. All references thoughout this site to "Touch AUdiovisual" or TAV", should be taken to mean the limited company of Touch AV Ltd, a company registred in england number: 5825387, with UK VAT registration number 883 2103 36.
Although TAV will endeavor to ensure the accuracy of all the information within this web site is correct, we shall not be liable for damages of any kind resulting from use of this site, its content, or ordering other than as statutory duty requires.
All Trademarks, brands, Images and their respective owners are acknowledged.
No variation to these conditions shall be binding unless agreed in writing between the Buyer and TAV. No terms and conditions put forward by the customer in conflict with these terms and an appropriate representative of said company shall incorporate conditions into any contract unless separately agreed in writing and signed on behalf of TAV.
The products and services on line at www.touchaudiovisual.co.uk are available for sale to Trade and Business customers only and not intended for direct sale to the end user or general public.
By purchasing any product or item you are thereby agreeing to the herein stated terms and conditions.
The description and price of the goods you order will be as shown on our website at the time you place your order. Product images are provided for illustrative purposes only and may not reflect exactly the current design of the product listed for sale, especially with generic products. Touch AV makes every effort to ensure that all product descriptions quoted on it's web site are precise and accurate. On the occasion when a mistake may occur, Touch AV will be entitled to rescind the contract, not with standing that it has already accepted the customer's order.
Descriptions are provided for customer convenience only and the customer is responsible for verifying their accuracy prior to purchase. Unless there is a mistake in the TITLE or MANUFACTURING PART NUMBER, all returns due to incorrect descriptions will be treated as a customer error and will be subject to a return's authorisation. Returns on grounds of incorrect descriptions have to be raised within 5 calendar days of receipt and all goods must be in a pristine resalable condition i.e. the same condition as received.
Note: If the product does not match the public statement made about it by the manufacturer, importer or producer; Touch AV cannot be held liable for any such statement or any changes made to such statements on the grounds that if we were not aware about such statements or could not reasonably be expected to know about it, or if it was corrected at the time of sale, or if the consumer could not have been influenced by the statement.
All goods sold are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, Touch AV will inform you as soon as possible and if possible offer an alternative item or refund or re-credit you for any sum that has been paid by you or debited from your credit card.
Touch AV strives to ensure that all goods are delivered on time, however we do not accept liability for goods delivered on an unspecified day. Touch AV will not be liable for any consequential or indirect loss such as loss of profits, loss of goodwill, damage to trading relationships and financial loss. Touch AV's liability in respect of all other losses shall be limited to the invoiced value of the relevant order.
Pricing and availability are subject to change without prior notice. Initial price shown on any product with variants is the lowest price for that item. The final price of an item will depend on the ultimate variant selected. Pricing will always be displayed at checkout showing the final cost of the specific item selected.
Prices shown are web shop only prices, and may not be available other than for orders placed online. The title of the goods will remain the property of TAV until payment is received in full.
Any typographical, clerical or other error or omission in any web page, document or information issued by TAV shall be subject to correction without any liability on the part of TAV.
Every effort is made to ensure that prices shown on the Touch Audio Visual website are accurate at the time you place your order. If an error is found, Touch AV will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or canceling your order.
If Touch AV does not receive an order confirmation within 7 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 7 day period, we will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
By submitting your order you are offering to buy goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). Placing an order does not constitute a contract or imply acceptance by TAV of your order, but only a record of your offer to purchase a particular item at a particular price.
After you place an order, TAV will determine whether or not to complete the order, and TAV may refuse or limit your order for any reason.
For the avoidance of doubt, a contract will only be formed upon confirmation of dispatch of your order, which you will be notified of via email.
Orders placed on-line will receive notification via email,? if we are unable to process the order. Rejection may be for a number of reasons including but not limited to, goods no longer being manufactured by the supplier and goods currently being unavailable.
All orders made from the UK are subject to VAT at the prevailing rate. Minimum order value will be ?30.00 excluding carriage and VAT.
The goods you order will only be delivered to the card holders address only within the United Kingdom.
All orders placed before 13:30 hours will be processed that day provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays)
To protect your security and prevent credit card fraud where possible, we reserve the right to ask for proof of ID and to carry out a credit check where necessary. We accept credit/debit card payments via Visa, Mastercard and Switch/Maestro. Credit card payments are debited at the time of order through our nominated credit card payment gateway, all card payments must be cleared by Visa and Mastercard 3D authentication.
We are unable to accept payment by credit card via Telephone, Fax, e-Mail.
Payment on account is available for a select number of our clients who have been trading for a minimum of 2 years and can provide a satisfactory credit report.
A 15-day credit account application form is available upon request.
We will initially require a minimum of 3 separate orders to be placed, each having a sum greater then £500.00 excluding VAT and paid in full by cleared Bank Transfer or Credit Card via our website. Applicants will only be considered once the aforementioned criteria has been met and we have received a satisfactory credit report. We reserve the rights to refuse or cancel a credit account to any client we feel is not credit worthy or has payments in arrears.
You must agree to pay any Charges in accordance with the terms stated on our invoice without deduction or off set. If you fail to do so we may, without prejudice to any other right or remedy available to us, charge interest both before as well as after any Judgment on any outstanding balance at the rate of 25% above the HSBC Bank Base Rate until we receive payment in full.
If you fail to pay us the Charges in accordance with this clause we may, without prejudice to any other right or remedy available to us, either suspend any Delivery or cancel any other Contract between us.
We can sue for the Charges due for any Goods that we have agreed to sell to you pursuant to a Confirmation of Order. We reserve the right to increase the Charges at any time on notice to you if for any reason the price of the Goods increases between the Confirmation of Order and Delivery.
We reserve the right to ask you to pay the Charges in advance of Delivery in any event.
All goods purchased on credit terms from us shall remain the property of Touch AV Ltd until payment is made in full. We reserve the right to access and reclaim any items that have not been paid for in full, you will be held liable for payment of any additional costs incurred by us for recover of the goods.
In the event that TAV are unable to fulfill an order within a reasonable time frame due to insufficient stock, the customer will be notified of an expected delivery date and, should this prove unsuitable to the customer, a full refund will be given.
Delivery is charged at cost within the UK mainland. Should we agree at our discretion to ship to Islands, remote areas, Northern Ireland extra charges will be applied. We will notify you if this is the case.
TAV ship goods to destinations within the United Kingdom only and reserve the right to cancel and refund any order that has been placed for shipping outside our specified shipping zone.
Products are delivered either direct from us or from one of our stock logistics partners. All goods must be signed for on delivery; therefore they cannot be left with neighbors, in garages or at the back door etc.
All delivery time scales given, either in writing or verbally, are estimates. If your item is not in stock, we will back order for you and inform you of the expected delivery date. However, you will always be given the option to cancel your order if you would rather not wait. In the event that you wish to cancel your order, your credit card payment will be refunded immediately.
If delivery cannot be made to your address for reasons out of Touch AV's control the Supplier will inform you as soon as possible.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Touch AV will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case Touch AV will inform you as soon as possible.
Touch AV will not be liable for any consequential or indirect loss such as loss of profits, loss of goodwill, damage to trading relationships and financial loss. Touch AV's liability in respect of all other losses shall be limited to the invoiced value of the relevant order. Under no circumstances can Touch AV be held liable in any disputes between the claims of the customer and the courier with regards failed delivery issues. Touch AV however is willing to offer its assistance in any such hopefully avoidable instances.
If you fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier, the Supplier may:
Return the goods to the supplier's warehouse. Credit notes will be raised upon receipt/process of returned deliveries from which the original delivery charges will be deducted from the net amount. Failed or refused deliveries placed by business customers will attract a re-stocking fee. Touch AV shall refund or re-credit you within 30 days.
Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
You must notify us within 5 working days of the declared delivery date if you have not received the goods.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Touch AV reserves the right to deduct any direct costs incurred in retrieving the goods as a result of such failure.
Should any goods be delivered to you that have visible external damaged to the packaging you should refuse delivery of the goods stating the reason why on the carriers consignment notes. If you have signed to accept any goods from a carrier that has visible external damaged to the packaging, you also accept that the goods in side the packaging could be in a substandard condition and therefore forfeit any rights to a replacement or refund from Touch AV Ltd. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so will affect any claims that you make thereafter.
In all instances you must make a note on the carrier's delivery consignment note and contact us immediately. We require written notice of the damages within 3 working days - either by email, fax or letter. Touch AV Ltd shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivered goods.
All returns to be in accordance with our returns policy an integral part of these, terms and conditions.
Touch AV Ltd shall not be liable for the cancellation by it of any order or any unfulfilled part thereof or for effecting partial delivery or performance if performance by the Company is prevented or delayed whether directly or indirectly by any cause whatsoever beyond the reasonable control of the Company whether such cause existed or was foreseeable at the date of acceptance of the customer's order by the Company or not and without prejudice to the generality of the foregoing any cause shall be deemed to prevent, hinder or delay the Company if the Company is thereby prevented, hindered or delayed from fulfilling other similar commitments whether to the customer or to third parties
Touch AV Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us using the methods displayed on the contact page
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